| Return
Policy |
| Warranty
Length |
| Who is
Protected? |
| What is and is NOT
Covered? |
| Local Law and Your
Warranty |
| Limitations of Implied
Warranties |
| To Obtain Technical
Support |
| Shipping |
| Exclusion of Damages
(Disclaimer) |
| For Warranty
Service |
| F.A.Q |
| I do not have a purchase Invoice/ receipt, am I still
under the warranty? |
| Why am I required to submit an
invoice/receipt? |
| How long is the
warranty? |
| What is Cooler Master’s Refund
Policy? |
| If the customer expedites the malfunctioning product to
Cooler Master, will the RMA department expedite it
back? |
| |
| Cooler Master
Warranty |
Warranty all (non-networking) products
purchased from COOLER MASTER as free from defects in material and
workmanship for normal use by the original purchaser for warranty
period.
The Cooler Master Warranty would like to
assure all of the users of Cooler Master Products to be free from any
defects as a result of faulty manufacturing or faulty components under
the following terms and conditions:
COOLER MASTER is
not responsible for damage to or loss of any programs, data, or
removable storage media. You are responsible for backing up any programs
or data on removable storage media.
Except for the
warranties set forth herein, COOLER MASTER disclaims all other
warranties, expressed or implied or statutory, including but not limited
to the implied warranties of merchantability or fitness for a
particular purpose.
Any implied warranties that may
be imposed by applicable law are limited to the terms of this limited
warranty. In no event shall COOLER MASTER be liable for any incidental,
special or consequential damages, including but not limited to loss of
business, profits, data or use, whether in an action in contract or tort
or based on a warranty, arising out of or in connection with the use or
performance of the product, even if COOLER MASTER has been advised of
the possibility of such damages.
You agree that
repair, replacement or refund, as applicable, under the warranty
services described herein is your sole and exclusive remedy with respect
to any breach of the COOLER MASTER limited warranty set forth herein.
if, despite the foregoing limitations, for any reason COOLER MASTER
becomes liable to you for damages incurred by you in connection with
this agreement, then, the liability of COOLER MASTER will be limited to
the amount equal to the latest distributors
price.
Some states or provinces/jurisdictions do not
allow the exclusion or limitation of incidental or consequential damages
for consumer products, and some states or provinces/jurisdictions do
not allow limitations on how long an implied warranty
lasts.
In such states or provinces/jurisdictions, the
exclusions or limitations of this limited warranty may not apply to
you.
This limited warranty gives you specific legal
rights.
You may also have other rights that vary from
state to state/jurisdiction to jurisdiction. You are advised to consult
applicable state and provincial/local laws.
|
1. Warranty
Length
All products from Cooler Master at
least carry 1 year warranty from the date of purchase, with the
exception of power supply units which carry a 2-5 year warranty. If no
proof of purchase (receipt or invoice of purchase) can be presented upon
request, Cooler Master cannot be held responsible for warranty
service. |
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2. Who is
Protected?
The original customer purchasing
the Cooler Master Product is covered under the Cooler Master Warranty
Program. |
3. What is and is NOT
Covered
It is important to note that our
warranty is not an unconditional guarantee for the duration of the
Program. Any replaced parts become the property of Cooler Master. The
Program does not apply to the software component of a product or a
product which has been damaged due to accident, misuse, abuse, improper
installation, usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized alterations,
repairs or modifications.The Program does not cover any events such as
below:
- Any damages unrelated to manufacturing
defects.
- Any unsuitable
environment or use of the product in Cooler Master Opinion.
- Any product which
has been modified without official permission from Cooler Master, or on
which the serial number or warranty sticker has been defaced, modified,
or removed.
Damage,
deterioration or malfunction resulting from:
- Accident, abuse, misuse, neglect, fire,
water, lightning, or other acts of god, commercial or industrial use,
unauthorized product modification or failure to follow instructions
included with the product.
- Third party
products using Cooler Master Components will not be covered by warranty.
See your vendor or the manufacturer for information about servicing.
- Repair or
attempted repair by anyone not authorized by Cooler Master, Inc.
- Any shipment
damages (claims MUST be made with the carrier).
- Unauthorized
repairs to a Cooler Master product (power supplies) will void the
warranty offered by the Program. Cooler Master reserves the right to
refuse to service any product which has been altered, modified or
repaired by non-Cooler Master Service personnel.
- Cooler Master
does not warrant that this product will meet your requirements. It is
your responsibility to determine the suitability of this product for
your purpose.
- Removal or
installation charges.
- You are
responsible for the cost of shipping the product to Cooler Master.
Cooler Master pays the cost of returning a product to
you.
- Cooler Master reserves the
right to replace the product with a service product at their sole
discretion at any time.
|
4. Local Law and Your
Warranty
This warranty gives you specific
legal rights. You may also have other rights granted under local law.
These rights may vary. |
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5. Limitations
of Implied Warranties
There are no other
oral or written warranties, expressed or implied, including but not
limited to those of merchantability or fitness for a particular purpose.
The duration of implied warranties is limited to the warranty length
specified in Paragraph one. |
6. To Obtain
Technical Support
If you need help
installing or troubleshooting a product please submit a technical
support request form here. |
7.
Shipping
Based on company policy,
customers are responsible for shipping costs to ship
back the defective item for RMA repair/replace. Once the item is
repaired/replaced, Cooler Master will ship the item back to the
customer. Shipping methods will be at Cooler Master's discretion.Cooler
Master will not be able to ship repaired/replaced items in the same
method as the customer's because not only would this not be efficient,
but it may delay the return of the repaired/replaced item. Therefore,
Cooler Master reserves the rights to ship according to what it deems the
most efficient standard method of
shipping. |
8. Exclusion of
Damages (Disclaimer)
Cooler Master's sole
obligation and liability under this Program is limited to the repair or
replacement of a defective product at our discretion. Cooler Master
shall not, in any event, be liable to the purchaser or any third party
for any incidental or consequential damage, (including, but not limited
to, damages resulting from interruption of service and loss of
business), or liability in tort relating to this product or resulting
from its use or possession. |
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9. For Warranty
Service
In North
America:
If your product needs repair or defects
within the first 30 days after purchase, please return it to the
merchant from whom you purchased the product with and enclose a
description of the problem and a copy of your proof of purchase with the
defective product. All replacement products have an extended 30 days of
warranty after the item has been received by the
customer.
For any extended warranty services covered
under the Program, please log onto our website at: http://www.coolermaster-usa.com/erma
to complete the RMA request form online. For part requests, please
contact our Support department at this email.
If you have any questions regarding our RMA service or RMA procedure,
please contact this email.
When
returning the product, please be sure to enclose a clear description of
the problem and your proof of purchase with the defective product and
return it as instructed by the Cooler Master RMA Department. Be sure to
package the product securely (preferably in its original packaging) and
ship it postpaid. Your dealer or Cooler Master will not be responsible
for damage due to shipping. During the warranty period, your product
will be repaired or replaced and shipped back to you without
charge. |
| |
F.A.Q
Frequently Asked
Questions |
Why am I required to
submit an invoice/receipt?
Cooler Master
needs it to verify purchase date of product and to see if it falls
within the warranty period. |
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How long is the
warranty?
CPU Coolers:
Air Coolers:
1
year from purchase date
Liquid Coolers:
2
years from purchase date
Computer
Cases:
2
years from purchase date
Power Supplies:
Extreme Series:
2 years from
purchase date
Real
Power Pro Series:
5
years from purchase date
UCP (Ultimate Circuit
Protection) Series:
5
years from purchase
date
Miscellaneeous
1
year from purchase date |
What is Cooler
Master’s Refund Policy?
Cooler Master will
only repair or replace the malfunctioning product under
warranty. Cooler Master does not offer any refunds.
|
If the customer
expedites the malfunctioning product to Cooler Master, will the RMA
department expedite it back?
Based on
company policy, customers are responsible for shipping costs to ship
back the defective item for RMA repair/replace. Once the item is
repaired/replaced, Cooler Master will ship the item back to the
customer.
Shipping methods will be at Cooler Master's
discretion. |
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